Terms and Conditions

Groups are open to the following ages:
  • Older than 18 years or older than 14 years when accompanied by an adult.

  • All bookings will be confirmed by email. Deposit to be paid via PayPal.

    Formalising a reservation:

    A minimum of 20 days before the activity, a deposit of 50% per person must be made by PayPal and the booking form and assumption of responsibility that we will send must be completed and emailed back to us. Once we receive your form and payment, Go Trekking Spain will send you an email with the confirmation of the reservation and all the details of the activity.
    The remaining 50% must be paid a minimum of 7 days before the start of the activity. Go Trekking Spain will reply to confirm receipt of the information.
    We recommend completing these formalities enough in advance to be able to guarantee the best attention to detail and quality possible in the activity. Without these prerequisites, the activity may not go ahead.

    Conditions of Cancellation

    Cancellations must be made in writing to the email address info@gotrekkingspain.com. We will apply the following expenses depending on how far in advance the cancellation is made:
  • From 15 to 7 days before the start of the activity: a 25% of the total cost of the activity
  • 6 days or less before the start of the activity: 50% of the total cost of the activity

  • In the case of cancellation by us prior to the start, 100% of the payment made will be returned.
    When a client needs to change the details of their reservation (dates, itinerary, place etc) we will do our best to accommodate but this will depend on how far in advance the changes are notified to us.
    Go Trekking Spain reserves the right to deny admission to a client if it is deemed that they could put the activity at risk for the rest of the group. We also reserve the right to change or cancel an activity or day in the case of adverse weather conditions or any other condition that could put the group at risk.
    Go Trekking Spain does not take responsibility for clients who decide to follow a different plan from that previously established for the group.

    Responsibilities of the Client

  • Be ready and prepared at the agreed time and place.
  • Be in a good state of physical health. In case of any limitation or disability, advise us Go Trekking Spain before formalising the reservation.
  • Read and bear in mind all the documentation that we provide about the activity, bringing necessary clothes and any required equipment.
  • Respect the rest of the group and especially the directions and judgement of the guide. If the guide thinks that the behaviour of a client could put the group at risk, then they immediately exclude the client from the activity. No refund will be given in this case.
  • Respect the local laws and the environment of the protected natural spaces.
  • Bear in mind that the activity takes place in a mountainous environment with the associated weather, communication conditions and risks, etc.
  • Communicate to the guide immediately any dissatisfaction related to the activity so we can rectify the situation if possible.

  • We recommend that clients take out their own travel insurance. Go Trekking Spain provides civil responsibility and accident insurance exclusively during the itinerary of the mountain excursion.